Help

It shows on the thank-you page right after you sign up, and it's in your sign-up receipt. It looks like EXPL-XXXX-XXXX. Can't find it? Email us from the address you signed up with and we'll send it again.

On your child's device, open echobridgeexplorers.com/tours. Type the code in the box and tap Start exploring. You only do this once on each device. Capital letters and dashes don't matter.

Check the letters and numbers. Codes never use the letters O, I or L, or the numbers 0 or 1, so if you see something that looks like one of those, it's a different character. Still not working? Email us the code.

A family code works on 2 devices at a time, like a tablet and a laptop.

Just enter the code on the new device. It takes the place of the device that was used least recently, and that device will ask for the code again if someone opens it. You can switch devices up to 2 times a month. Need more? Email us.

Switching opens again on the 1st of next month. If you need help sooner, like a broken tablet, email us and we'll reset your devices.

Either the code was opened on another device (see above), or the browser's history and site data were cleared, or you switched browsers (for example Chrome to Safari). Enter the code again to get back in.

3 months from the first time it's entered, on up to 2 devices. Each gift code is for one family.

The tours ask for a new code. You can join as a founding family to keep exploring. If you shared a parent email when you entered the gift code, we'll send a reminder before it ends. That email is used only for the reminder.

Your site gets one site code. A staff member enters it once on each device, and students just open the tours. Students never sign in or type a name or email.

Group totals for your site only: days with activity, devices used, tours started, stops explored and certificates earned. Nothing about any one student. Device counts under 10 show as "fewer than 10".

Email [email protected]. A $2,500 sponsorship gives 100 students at one school, club or youth program a full year.

• Chromebooks, Windows and Mac computers with Chrome, Edge or Safari
• iPads and Android tablets with a current browser
• Phones work, but a bigger screen is better for the 3D map

You need an internet connection. Headphones help in a classroom or club.

Close other tabs, then reload the page. Older devices can take a few seconds to load the 3D view. The tour still works without it: the photos, story and stamps keep going.

Tap the language button at the top of the tours. Every trip is fully narrated in English and Spanish.

Use the manage-plan link in your sign-up receipt, or email us. You can cancel anytime. Access stays on through the month or year you paid for.

Nothing. No student accounts, names or emails. Stamps, scores and My Way settings stay on your own device. We keep the parent's email and payment details only to run the plan, and we don't sell any information.